What counts as a lead?
A person who shared their name and phone number or email in a conversation. Answered questions and conversations that end without contact details are included in the price.
What counts as a sale?
An order paid through a payment link or checkout that Flutch sent in the conversation. You pay 10% of the paid amount, and the lead goes back to your package.
What if the same person writes twice?
One person in one channel is one lead. When they come back, the conversation continues on the same lead, with one charge.
How can we check the charges?
Every lead and every sale appears in your dashboard with the full conversation attached, so you can review each charge.
How long does a package last?
Until you use it. Leads stay on your balance, and you buy the next package when you need more.
Can your team set everything up for us?
Yes. Setup and support are a separate service: a one-time setup and a monthly support plan. The calculator on the setup and support page shows the price.